Repair policy

Effective Date: July 2026

By dropping off, shipping, or authorizing the repair of any e-scooter, e-bike, electric unicycle (EUC), or other personal electric vehicle ("Vehicle") with SWIFT Canada, you acknowledge that you have read, understood, and agree to the following Repair Terms & Conditions.

Diagnostic & Repair Estimates

A diagnostic inspection may be required before a repair estimate can be provided.

Diagnostic fees are non-refundable once the diagnostic has been completed.

Repair estimates are based on issues identified during the initial inspection. Additional faults may be discovered during disassembly or testing.

If additional repairs are required, SWIFT Canada will make reasonable efforts to obtain customer approval before proceeding.

Repair estimates are valid for 30 days unless otherwise stated.

Prices may change if additional issues are discovered during the repair process.

Repair Authorization

By leaving your Vehicle with SWIFT Canada, you authorize our technicians to:

Inspect and diagnose the Vehicle.

Test ride or operate the Vehicle when necessary.

Perform approved repairs.

Install approved replacement parts.

Estimated completion times are only estimates and are not guaranteed. Delays may occur due to parts availability, supplier delays, repair complexity, or current workload.

Parts

Replacement parts may be OEM, aftermarket, refurbished, or equivalent-quality components depending on availability.

Special-order parts may require a deposit and may not be refundable once ordered.

Customer-supplied parts are installed at the customer's own risk.

SWIFT Canada is not responsible for failures caused by defective, incompatible, or improperly installed customer-supplied parts.

Storage Policy

Customers are expected to collect their Vehicle promptly once notified that repairs are complete or that no further work will be performed.

SWIFT Canada does not charge storage fees immediately after a repair is completed. However, if a Vehicle remains at our facility for an extended period after notification, or if communication has stopped for a prolonged period, a storage fee of $5.00 CAD per day may be applied at SWIFT Canada's discretion.

Where practical, customers will be notified before storage fees begin. Storage fees continue until the Vehicle is collected or otherwise handled according to these Terms & Conditions.

Abandoned Vehicles

Customers are responsible for maintaining communication with SWIFT Canada regarding their Vehicle.

If we receive no communication for 1–2 months, the Vehicle may be considered abandoned.

Before taking further action, SWIFT Canada will make reasonable attempts to contact the customer using the information provided.

Vehicles considered abandoned may be subject to storage fees and, where permitted by applicable law, may be:

Disposed of

Recycled

Dismantled for parts

Used to recover outstanding repair, storage, or administrative costs

Customers who expect to be unavailable for an extended period due to travel, illness, or other circumstances must notify SWIFT Canada in advance.

Warranty

Labor Warranty:

Repairs performed by SWIFT Canada are covered by a 30-day workmanship warranty from the date of pickup.

This warranty covers issues directly related to workmanship performed by our technicians.

Tire & Tube Warranty:

Tire and tube installations are covered by a 7-day workmanship warranty from the repair date.

This warranty covers installation-related issues only, including:

Improper tire installation

Improper tube installation

Valve stem installation issues

Air leaks caused directly by installation

This warranty does not cover:

Punctures from nails, screws, glass, or road hazards

Pinch flats

Sidewall damage

Curb, pothole, or impact damage

Incorrect tire pressure

Overloading

Aggressive riding

Off-road use

Normal wear and tear

Warranty Exclusions:

Warranty does not cover:

Water damage

Crash or collision damage

Abuse or neglect

Improper maintenance

Unauthorized repairs

Customer modifications

Battery capacity loss due to normal aging

Brake pads, bearings, grips, tires, tubes (except installation workmanship), or other wear items

Warranty becomes void if another repair facility works on the repaired component before SWIFT Canada has inspected the issue.

Water Damage

Vehicles with signs of water damage may contain hidden corrosion or electrical issues.

Although repairs may restore operation, SWIFT Canada cannot guarantee the long-term reliability of water-damaged components. Additional failures may occur due to existing damage.

Battery Repairs

Lithium-ion batteries naturally lose capacity over time.

Battery replacements restore performance based on the condition of the replacement battery and do not increase the Vehicle's specifications beyond manufacturer ratings.

Battery lifespan depends on charging habits, storage conditions, rider weight, terrain, weather, and riding style.

Modified Vehicles

Performance modifications, aftermarket controllers, firmware changes, external batteries, and custom electrical modifications may affect reliability and safety.

SWIFT Canada is not responsible for failures caused by modifications performed by the customer or requested by the customer.

Test Riding

Vehicles may be operated or test ridden by SWIFT Canada technicians when necessary to:

Diagnose issues

Verify repairs

Test safety

Confirm proper operation

Customer Property

Customers should remove all personal belongings before leaving their Vehicle.

SWIFT Canada is not responsible for:

Chargers

Locks

Phone mounts

Bags

Cameras

GPS devices

Other personal items left with the Vehicle

Payment

Payment is due when repairs are completed unless otherwise agreed in writing.

Vehicles will not be released until all outstanding balances have been paid.

Refusal of Service

SWIFT Canada reserves the right to refuse service if:

The Vehicle is unsafe.

Required parts are unavailable.

Repairs are not practical or economical.

Previous modifications create unsafe conditions.

The requested repair cannot be completed safely.

Limitation of Liability

To the fullest extent permitted by applicable law, SWIFT Canada is not responsible for:

Pre-existing damage

Hidden defects

Manufacturer defects

Supplier or shipping delays

Loss of vehicle use

Loss of income

Damage caused by misuse, accidents, neglect, or unauthorized repairs

Nothing in these Terms removes any customer rights protected under applicable consumer protection laws.

Acceptance of Terms

By leaving a Vehicle with SWIFT Canada for diagnosis, repair, storage, or service, the customer acknowledges that they have read, understood, and agreed to these Repair Terms & Conditions.

The Terms & Conditions in effect at the time the Vehicle is accepted for service will apply.