The Apollo Scooters Limited Warranty ensures customer satisfaction and support by providing coverage for manufacturing defects and other specified issues. Below is the complete breakdown of the warranty policy:

Warranty Period

Standard Coverage: Covers original components against manufacturing defects.

Frame Coverage: For models purchased before June 1, 2023, frame warranty remains at one year without kilometer limits.

Commencement:

• Warranty starts on the date of delivery to the customer.
• Open-box and refurbished scooters are covered but adhere to the same terms as new products.

Termination:
Warranty ends at the conclusion of the one-year term or upon reaching kilometer limits, whichever comes first.

Conditions of Eligibility

To qualify for warranty coverage:

The scooter must have been purchased from Apollo Scooters directly or an Authorized Repair Centre.

Purchases through unauthorized distributors, third-party sellers, or private sales are not covered.

A valid proof of purchase is required, including:

• Order number
• Shipping details matching the purchase
  
  

Covered Components

Apollo Scooters covers the following components under the limited warranty:

• Motor
• Battery
• Controller
• Display
• Throttle
• Brake levers
• Electronic braking systems
• Frame components (stem, deck, handlebars)

Excluded components are typically subject to normal wear and tear or user negligence:

• Tires
• Tubes
• Brake pads
• Grips
• Cosmetic wear (scratches, fading)

Reporting and Resolution

Defects or issues must be reported to Apollo Scooters within seven (7) days of discovery.

Repairs or replacements are contingent on Apollo's inspection and diagnosis.

Shipping Costs

Customer Responsibilities:

Shipping costs to Apollo for inspection or repair are borne by the customer.

Customers must use or Replacement packaging purchased from Apollo.

Improper packaging that causes damage during shipping will result in additional repair costs.

Apollo Responsibilities:

For approved warranty claims, Apollo covers return shipping to the customer.

Authorized Repair Centers and Costs

Customers may use Apollo Certified Repair Centers for warranty and out-of-warranty repairs:

Standard Rates:

center's hourly rate for out-of-warranty claims.

Exclusions

The Apollo Limited Warranty does not cover:

Normal wear and tear, including consumable parts.

Negligence, misuse, or improper maintenance, including failure to follow assembly instructions.

Modifications or alterations not approved by Apollo.

Damage from extreme environmental conditions (water submersion, extreme heat).

Cosmetic damage, including scratches, dings, and fading.

Accidents, collisions, or natural disasters.

Additional Notes

Retain original packaging to simplify returns or warranty claims.

Use Apollo Ship+ Service for safer and insured shipping.

Unauthorized repairs void the warranty.

This detailed document includes every known detail from Apollo’s official policy and common warranty practices. Let me know if you need this refined further or formatted for specific purposes!