G-SPACE Return, Refund, and Cancellation Policy

At G-SPACE, we prioritize customer satisfaction and aim to provide a transparent and fair return, refund, and cancellation policy. Please review the following details to understand our procedures:

Order Cancellation

• Before Shipment or Production: Orders can be canceled at no cost before the product is shipped or production has commenced. To cancel your order, please contact our customer service team promptly. Upon successful cancellation, a full refund will be issued.
• After Shipment: Once the product has been shipped, the order cannot be canceled. In such cases, please refer to our return policy for further assistance.

Return Policy

• Eligibility: Customers have the right to apply for a return within 14 days of product delivery. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. A receipt or proof of purchase is required.
• Procedure: To initiate a return, please contact our customer service to obtain the correct return address. Ensure that the product is securely packaged to prevent damage during transit.

Important Notes

• Custom or Personalized Items: Custom-order or personalized items are not eligible for the 14-day refund policy.
• Return Shipping Fees:
• Restocking Fee: No restocking fee will be charged for the return of a product.

Refund Process

• Inspection: Once the returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• Approval: If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Late or Missing Refunds

• Processing Time: If you haven't received a refund yet, please first check your bank account again.
• Financial Institution: Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
• Further Assistance: If you've completed these steps and still have not received your refund, please contact us at [email protected].

Return Address

Please send all approved returns to the following address:

No. 181 Shanshan Road,
Wangchun Industrial Park,
Haishu District,
Ningbo City, Zhejiang Province

By adhering to these policies, we aim to provide a fair and efficient process for all our customers. If you have any questions or need further clarification, please reach out to our customer support team at [email protected].